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Webinars

Come learn with us and jump-start your success with interactive webinars featuring cutting-edge information from experienced facilitators that help you understand not only product details but how to achieve financial success, reduce your risks, and better serve your members.

Most webinar access is restricted to subscribers of the various product Resource Centers or to credit unions that endorse the specific featured products. If you need a UserID and password, please go to New User Registration. If you have a UserID and password, be sure you are subscribed to the appropriate Resource Center through Edit My Services.

Any questions? Visit How to Register for help with registration questions and contacts for each product area. Credit unions can access additional session offerings through the Protection Resource Center Webinars & Education and Lending Resource Center/Live Events pages.

April 2018

Effective FeedForward

4/10/2018 12:00 PM (CT)
Do you enjoy giving or receiving feedback? Many people feel feedback is reactionary and negative. Revolutionize the way you coach by providing specific, actionable comments that are focused on enhancing future opportunities.
Lending Resource Center/Live Events


Tough Conversations

4/12/2018 12:00 PM (CT)
As a coach you can often find yourself faced with a tough conversation. How you handle these conversations will ultimately impact employee performance. Implement a proven model that will both change employee behavior and maintain a good working relationship.
Lending Resource Center/Live Events


Member Focused Conversations: Guide with Confidence, PART 1

4/17/2018 10:00 AM, 2:00 PM (CT)
Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time.
Lending Resource Center/Live Events


Member Focused Conversations: Guide with Confidence, PART 2

4/18/2018 10:00 AM, 2:00 PM (CT)
Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being your members' trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need.*
Lending Resource Center/Live Events


Steer Clear of Online Lending Risks

4/18/2018 1:00 PM (CT)
In the wake of massive breaches, it is expected that fraudsters will actively use the stolen data for years to open fraudulent accounts and obtain loans. While fraudsters could open these fraudulent accounts in person; they prefer to avoid personal contact in branches. Attend this session to learn more about fraudulent loans, current loss trends, and what to look for when handling online loans.
Lending Resource Center/Live Events


Member Focused Conversations: Guide with Confidence, PART 3

4/19/2018 10:00 AM, 2:00 PM (CT)
Part 3 builds on what you learned about a member focused conversation and takes it to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile.*
Lending Resource Center/Live Events


Loyal Lending Part 1

4/24/2018 12:00 PM (CT)
Part 1 of Loyal Lending - Dig deeper. Learn more. Don't be an order-taker. Use the credit report and consultative questions to go beyond the initial loan request and find additional opportunities to help members reach their financial goals and improve their financial well-being. Be sure to register for Part 2.*
Lending Resource Center/Live Events


Loyal Lending Part 2

4/25/2018 12:00 PM (CT)
Part 2 of Loyal Lending - Dig deeper. Learn more. Don't be an order-taker. User the credit report and consultative questions to go beyond the initial loan request and find additional opportunities to help members reach their financial goals and improve their financial well-being. Be sure to register for Part 1 also if you haven't already.*
Lending Resource Center/Live Events


Addressing Concerns: Close the Case

4/26/2018 10:00 AM, 2:00 PM (CT)
What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection.*
Lending Resource Center/Live Events


May 2018

Recognizing Performance

5/8/2018 12:00 PM (CT)
When employees know and use their strengths, they're more engaged and have higher performance. Increase employee performance through the use of targeted recognition strategies.
Lending Resource Center/Live Events


Performance Coaching

5/10/2018 12:00 PM (CT)
Ever wonder why your employees are performing below expectations? Analyze the situation to close the performance gap and identify solutions to positively impact behavior.
Lending Resource Center/Live Events


Member Focused Conversations: Guide with Confidence, PART 1

5/15/2018 10:00 AM, 2:00 PM PM (CT)
Members are looking for someone to provide them financial guidance. Even if your members are doing well right now, the unexpected can have an immediate impact on their financial well-being. Part 1 focuses on helping your member feel the impact through a Money Game as they make difficult decisions during an already tough time.
Lending Resource Center/Live Events


10 Vendor Due Diligence Checkpoints

5/16/2018 10:00 AM (CT)
A strategic vendor partnership is only as strong as its weakest link. How well do your current and potential vendors/partners measure up? It is a complex issue. This session will help you better understand potential exposures, help you align with your risk appetite, and share critical due diligence checkpoints.
Lending Resource Center/Live Events


Member Focused Conversations: Guide With Confidence, PART 2

5/16/2018 10:00 AM, 2:00 PM PM (CT)
Go the extra mile. Part 2 focuses on using consultative questions and a consistent process to provide your members with personalized solutions. Be committed to being your members' trusted financial consultant. If you don't take the opportunity to guide your members, they will look elsewhere for the guidance they need.*
Lending Resource Center/Live Events


Member Focused Conversations: Guide with Confidence, PART 3

5/17/2018 10:00 AM, 2:00 PM (CT)
Part 3 builds on what you learned about a member focused conversation and takes it to a new level. You won't simply present benefits, you'll personalize them, helping your members to see the value and why payment protection is so important. . .to them!. Go the extra mile.*
Lending Resource Center/Live Events


Addressing Concerns: Close the Case

5/23/2018 10:00 AM (CT)
What if the member asks a question or raises a concern? Don't let this question stop you any longer from educating your members on payment protection. Confidently address four common member questions and concerns related to payment protection.*
Lending Resource Center/Live Events



July

Navigating Regulation & Compliance Overload

7/25/2018 10:00 AM (CT)
When risk and compliance management is effective, typically nothing bad happens. But if you’re blindsided by a problem, your credit union reputation and bottom-line can take the hit. Don’t let not knowing what’s around the corner take the blame. Hear what’s in store from a regulatory and compliance perspective and better understand how you can minimize potential violations and penalties.
Lending Resource Center/Live Events


August 2018

Preparedness Planning for Your Credit Union

8/15/2018 1:00 PM (CT)
Credit unions can do much to prepare for the impact of the many potential disasters they face in today’s world including natural and human-caused hazards. Unfortunately, most of these unplanned events catch organizations off guard. Join this session to understand key steps in enhancing your preparedness program, including lessons learned from real-life scenarios involving program management, planning, implementation, testing and exercises, and program improvement.
Lending Resource Center/Live Events


October 2018

Cyber Landscape & the C-Suite

10/17/2018 1:00 PM (CT)
Significant responsibilities put the board and senior management at the forefront of technological, operational and human resources involved with cybersecurity management. Learn how credit union business leaders should prepare, plan and manage risks of doing business in a world of digital ransoms, fraudsters, data robbers, and hard realities.
Lending Resource Center/Live Events


November 2018

Things You Can Do to Get Sued

11/14/2018 10:00 AM (CT)
Lawsuits related to retaliation and other employment practices charges are increasing. You need a clear, written employment practices policy; training to ensure managers and employees follow it; and a safe pathway for employees to file complaints when the policy is violated. During this session, we’ll share trends that can minimize the likelihood and impact of costly employee-related lawsuits.
Lending Resource Center/Live Events


*In order to attend this webinar your credit union must 1) offer Debt Protection or 2) be licensed to offer Credit Insurance or be in a state that doesn’t require licensing. (If your credit union participates in the Lender Development Program, you meet the requirements to attend these sessions.)